Order Shipping Status & Tracking

Tracking your order and staying updated on its delivery status is a crucial part of the online shopping experience. Whether you are waiting for a product to arrive or simply want to know where it is in the shipping process, Industrybuying makes it easy for you to track and manage your orders.

When you place an order, you'll typically receive updates via email and SMS, providing the status of your order, including when it is processed, shipped, and out for delivery. 

If you want to know the exact status of your order, including tracking details, estimated delivery date, or if you have any questions about its progress, we've got you covered. Below are a few steps to easily check where your order is, and if you need further assistance, you can contact Industrybuying's customer support team for real-time updates.

1.Raise Return Request through Website:

• Go to ‘My Account’.
• Click on 'My Orders' to view all your orders.
• Click on the specific order using the Order Number.
• Click on 'Return' to raise the return request.
• Mention the reason and attach images of the product along with packaging pictures when initiating the return request. (Screenshot below- Step -4)
• If you’re unable to raise a request through the website, you can reach out to us via our helpline at +91 9650660070.

2. Product Condition:

• The product must be unused, in its original condition, with the price tags, user manual, warranty cards, and manufacturer's packaging intact.
• Invoice: The invoice must be available for the return to be processed.

Returning a physical Product

You have two options to return your product:

1.Pickup by Logistics Partner:

If our logistics partner is available in your location, we will arrange for the pickup of the product within 2-3 business days after your return request is approved.

2.Self-Shipping:

If return pickup is unavailable, you will need to ship the product to us using India Post. After sending the product, please send the valid courier slip along with your bank details to care@Industrybuying.com:

• Account number
• Account holder's name (as registered with Industrybuying)
• IFSC code

Once we receive the product, our team will perform a thorough quality check, which typically takes up to 2 days. 

My shipment is late. What should I do?

If your shipment is delayed, first check the tracking status for any updates. If the tracking shows no progress or there’s no update, contact Industry buying customer support. They will assist you with any issues regarding the delayed delivery and help resolve the situation with the carrier.

Here are some of the possible reasons for late delivery:

• Incorrect address - If the shipping address provided during checkout is incorrect, it can cause significant delays. This might include errors like incorrect street names, missing or wrong postal codes, or invalid contact numbers.
• Missing apartment, building, floor, or house number -If any critical information like the apartment number, building name, floor, or house number is missing, delivery personnel may not be able to locate the exact address. This is especially problematic for apartment complexes or large buildings where multiple units exist under one address.
• Severe weather conditions -Bad weather, such as heavy rain, snow, storms, or flooding, can impact shipping times, especially for ground transportation. Courier services may delay or halt deliveries temporarily for safety reasons, as they cannot guarantee a timely or secure arrival during such conditions.
• Product out of stock - Sometimes, the product you ordered may not be available in stock at the time of shipment, even though it was shown as available when you placed the order. This can cause delays as the fulfillment center needs to restock or source the item from another location, which can take additional time.
• Product damaged during transit -Occasionally, products may get damaged while being transported, especially if the packaging isn’t secure or the item is fragile. If a product arrives damaged, it might be returned to the warehouse for inspection, which can delay delivery or cause the need for a replacement.
• Local or regional contingencies - This includes issues like local strikes, road closures, customs delays (for international shipments), or other regional disruptions such as festivals, holidays, or government restrictions. These unforeseen circumstances can affect shipping routes and delivery times.

How to Avoid Delays in the Future:

• Double-check your shipping details: Ensure that the shipping address and contact information are accurate to avoid delivery issues.
• Order in advance: During busy seasons or sales, ordering early can help avoid delays.
• Opt for faster shipping: Industry buying often offers expedited shipping options that may reduce the chances of delays.
• Monitor stock availability: Check if your desired item is in stock before placing the order, especially for high-demand products.

By understanding the reasons for delays and keeping track of your shipment, you can ensure smoother and quicker deliveries from Industry buying.com in the future.

To get the tax invoice for your order on Industrybuying, follow these steps:

1.Log In to Your Account:

• Visit the Industrybuying website or app and log in with your account credentials.

2.Go to "My Orders":

• After logging in, navigate to the "My Orders" section where you can view all your past and current orders.

3.Select the Order:

• Find and select the order for which you need the tax invoice.

4.Download the Invoice:

• Click on the "View Invoice" or "Download Invoice" option (usually located beside the order details).
• The GST-compliant tax invoice will be available for download in PDF format.

5.Check the Invoice Details:

• Make sure the invoice includes all necessary details such as the GSTIN, product details, price, GST breakdown, and total amount.

If you are unable to find the tax invoice for your order or face any issues, you can contact Industrybuying's customer support via:

• Email: care@Industrybuying.com
• Phone: +91 9650660070

Our support team will assist you in obtaining the invoice.

After return request is approved, the next steps are as follows:

It will take 2-3 business days for you to receive the order amount based on your mode of payment.

For Credit/Debit Card/Net Banking/Wallets – 2-7 business days

If the transaction is done through NEFT or Cheque, then the customer needs to share the below-mentioned details at our e-mail ID care@Industrybuying.com from their registered e-mail ID:

1. Account number
2. Account Holder's name
3. IFSC code

After receiving the required information, the refund will be processed within 3 business days, and the same will reflect in your account within 5-7 business days.

If your product has been picked up for return but the refund has not been processed, here’s what you can do:

Steps to Take if Refund is Not Done After Pickup:

1.Check Return Status:

• Log in to Industrybuying.com and visit "My Orders" section to check the status of your return and refund. Ensure that the return request has been approved and the item has been marked as received by the team.

2.Contact Customer Support:

• If your return has been picked up but the refund is still pending, you can contact Industrybuying Customer Support for assistance.
• Email: Send an email to care@Industrybuying.com with your order number and return details.
• Phone: Call the customer support helpline at +91 9650660070 and highlight the concern.

3.Provide Necessary Details:

• Ensure you mention all relevant details such as:
• Order Number
• Product Name
• Return Pickup Date
• Tracking Number (if available)
• Any communication you have received regarding the return process.

4.Allow Time for Processing:

• Refunds may take up to 3-5 business days after the product is received and inspected. Sometimes there may be delays, but customer support can provide an update on your specific case.

5.Escalate the Issue:

• If there is no resolution or response after contacting customer support, you may request to escalate the issue for quicker resolution.

Note:

• Refunds are typically processed after the quality check of the returned product, which can take up to 2 business days.
• If the product was returned in a damaged or incomplete condition, it may delay the refund process.

Log in to Your Account:

• Go to the Industrybuying website or open the mobile app.
• Navigate to "My Orders".

Select the Order:

• Find the order you wish to cancel and click on "Cancel Order".
• If the order has not been shipped yet, you will see an option to cancel the order.

Cancellation Confirmation:

• After submitting your cancellation request, you will receive an email confirming the cancellation if it is processed successfully.

1.For Prepaid Orders:

• Once the cancellation request is approved and the order is canceled before shipment, the amount will be refunded to your original payment method (credit card, debit card, net banking, wallet, etc.) within 3-5 business days.

2.For Cash on Delivery (COD) Orders:

• If the order is canceled and has already been shipped, the refund will be processed after the return is completed. The refund will be issued to your original mode of payment or bank account (as applicable).

3.Refund Timeline:

• Refunds are generally processed within 3-5 business days of the cancellation request being approved.

For any questions or assistance regarding cancellations, feel free to contact Industrybuying customer support via:

• Email: care@Industrybuying.com
• Phone: +91 9650660070

We are here to help and ensure your shopping experience is smooth and satisfying!

If your Industrybuying order was canceled, there could be several reasons. Here are some common reasons why an order might get canceled:

Reasons for Order Cancellation:

1. Out of Stock:

• The product you ordered might have gone out of stock or was unavailable at the time of shipment. If this happens, Industrybuying may cancel the order and notify you.

2. Incorrect Payment or Transaction Failure:

• If there was an issue with your payment (e.g., transaction failure, payment gateway error, insufficient funds, or incorrect payment details), the order may be canceled automatically.

3. Invalid Shipping Address:

• If the shipping address provided was incomplete or invalid (e.g., missing PIN code or apartment number), Industrybuying might cancel the order to prevent shipping issues.

4. Shipping Restrictions:

• In some cases, certain products cannot be shipped to specific locations due to regional restrictions or logistics issues. If this is the case, your order may be canceled.

5. Customer Request:

• If you or someone from your account requested a cancellation, either through the website, app, or customer service, your order will be canceled.

6. Customs or Regulatory Issues:

• Some products may be subject to specific regulations or import restrictions. If a product doesn’t meet these requirements, the order may be canceled.

7. Payment Verification Issues:

• If there is a problem verifying your payment details, such as a mismatch in billing address, the order might get canceled.

8. Product or Seller Issues:

• Sometimes, an order may be cancelled due to issues such as the product being damaged or found defective during packing, or due to a problem on the seller’s end.

What to Do if Your Order Was Canceled:

1. Check for an Email or Notification:

• You should receive an email or notification from Industrybuying regarding the cancellation with details about the reason and next steps.

2. Contact Customer Support:

• If you haven't received a reason for cancellation, contact Industrybuying’s customer support for further clarification.
• Email: care@Industrybuying.com
• Phone: +91 9650660070

3. Reorder or Choose a Different Product:

• If your product was out of stock or unavailable, you may want to reorder it (if restocked) or look for similar alternatives available on the website.

4. Verify Payment Details:

• If there was a payment issue, make sure your payment details are correct and try placing the order again.